Kawalerka on Carman's Hall, Dublin

Booking & Cancellation Policy Introduction This Cancellation Policy explains the circumstances in which a resident may cancel their booking or Licence Agreement at a residence operated by the Operator in Ireland, the process for requesting cancellation, and any refunds that may apply. By making a booking with the Operator, you acknowledge and agree to the terms of this Cancellation Policy and the applicable Licence Agreement. Administration Fee and Security Deposit An Administration Fee is payable to confirm your booking. The fee is €500 for new bookings and €300 for Rebookers. This fee is refundable only if the booking is cancelled within the 7-day cooling-off period. The Administration Fee covers the administrative and processing costs associated with securing and managing your booking. A refundable security deposit of €250 is required on the 1st September alongside the first instalment of your rent. The security deposit will be refunded within 28 days following the end of your Occupancy Period, provided that: Any outstanding amounts, including cleaning costs, damage charges, fines, administration charges or other sums owed under the Licence Agreement, may be deducted from the security deposit before any refund is made. If you leave your accommodation before the end of your agreed Occupancy Period without an approved release, or your Licence Agreement is terminated due to a breach of the agreement, your security deposit may be retained. Booking Cancellation Period You may request cancellation of your booking within 7 calendar days of receiving your initial accommodation offer. Where cancellation is requested within this period: Where a booking is made less than 7 days before the license start date, cancellation may be requested up until the Licence Agreement commencement date. Cancellation requests must be submitted in writing to the relevant Operator residence team. Eligible refunds will normally be processed within 30 working days of approval. After this cancellation period has expired, the Administration Fee and security deposit become non-refundable except where one of the circumstances below applies. University Admission Changes A resident may request cancellation before the start of their Licence Agreement where: Requests must be submitted before the Licence Agreement start date and must include: Where satisfactory evidence is provided, the Operator may cancel the booking and refund the security deposit in full. Visa Refusal Where a visa is required to study in Ireland and the visa application is refused before the Licence Agreement begins, the Operator will cancel the booking upon receipt of: Both documents must be provided within 72 hours of receiving the refusal decision. In these circumstances: Pending Visa Applications Where a visa application remains under review after the Licence Agreement start date, the Operator may hold the accommodation for up to 120 days, provided that all required payments continue to be made in accordance with the Licence Agreement. If the visa application is subsequently refused: Medical Circumstances A resident may request cancellation before the start of their Licence Agreement where a serious medical condition prevents them from taking up residence. Requests must include: The Operator will review each request individually and may approve cancellation where appropriate. Where cancellation is approved, the security deposit will be refunded in full. Requests made after the Licence Agreement has started, or after the resident has moved into the accommodation, will be considered under the early departure process below. Early Departure After Move-In Residents who wish to leave their accommodation before the end of their agreed Occupancy Period must request an early release from their Licence Agreement. Early release requests will generally only be considered where a suitable replacement resident is found. The replacement resident must: Until a replacement resident has completed the process and moved into the accommodation, the original resident remains responsible for all rent and other obligations under their Licence Agreement. Where an early release is approved, a €100 administration fee may apply. Residents must not assign, transfer or sublet their accommodation without the Operator’s prior written approval. Cancellation by the Operator The Operator may cancel a booking where: Where the Operator cancels a booking due to a resident’s failure to meet the requirements above, any applicable fees or deposits may be retained. Where the Operator is unable to provide the booked accommodation for reasons outside the resident’s control, the Operator will notify the resident as soon as reasonably possible and, where no suitable alternative accommodation can be offered, all monies paid will be refunded. Changes to Stay Period Residents may request changes to their stay period, including extensions, subject to availability and approval by the Operator. Reductions to the agreed Licence Agreement term are not normally permitted unless an early release request is approved in accordance with this policy. Refund Processing Where a refund is approved under this policy, it will normally be processed within 30 working days and returned using the original payment method where possible. Governing Law This Cancellation Policy and any Licence Agreement entered with the Operator and the Licensor shall be governed by and interpreted in accordance with the laws of Ireland.