- A 48-hour cooling-off period is available after signing the agreement.
- Cancellation within 48 hours of signing qualifies for a full refund.
- The policy states that the refund is provided without questions asked.
For termination, the property only provides a lease takeover option. The student must pay a $300 fee and find a qualified replacement tenant to takeover their lease.
The property does not charge any deposit to book a room.
- Accepted payment methods include:
- Check.
- Cashier’s check.
- Money order.
- Online payment through the resident portal.
- Parents and guarantors may make secure online payments on behalf of students or set up payment plans where available.
- A guarantor may be required when paying through instalments; students paying the full rent in a single payment before check-in usually do not need one.
- Monthly rent payments usually require a guarantor.
- A guarantor must be at least 18 years old and agrees to pay rent if the student cannot pay.
- Parents, guardians, and close relatives may act as guarantors.
- At most properties, guarantors must be UK-based, over 18 years old, and have at least one year of residence in the UK.
- Some properties may accept international guarantors.
- Yugo works with guarantor partners, including Housing Hand in the UK and equivalent services in other countries, where possible.
- Students should contact the on-site team to confirm whether an international guarantor is accepted.
- Yugo contacts the guarantor as a last resort if the terms of the tenancy cannot be met.
Students can indicate specific room number or location preferences during the booking process, and the Amber team will accommodate these preferences wherever possible, based on availability.
Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
In case of any questions or queries, please feel free to contact the Amber team, and our team will assist to ensure a smooth check-in process.
Students who wish to extend their stay can contact the Amber team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.
Early check-in requests can be shared in adva...
