Students can indicate specific room number or location preferences during the booking process, and the Amber team will accommodate these preferences wherever possible, based on availability.
Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
In case of any questions or queries, please feel free to contact the Amber team, and our team will assist to ensure a smooth check-in process.
Students who wish to extend their stay can contact the Amber team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.
Early check-in requests can be shared in advance with the Amber team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.
- Two months' rent must be paid in advance.
- This payment is non-refundable once made, irrespective of whether the student has signed the tenancy agreement.
- The Company may request a security deposit.
- The security deposit will be held for the duration of the tenancy.
- The security deposit will be returned at the end of the lease, subject to the condition of the property and fulfilment of the lease terms.
- Holding/security deposits are payable as per the contract.
- The specific amount, protection scheme, and refund timeline are not explicitly mentioned
- Payment may be made in full or monthly.
- The balance amount must be paid within 7 days from the date of the quotation.
- Payment is made through the payment link shared with the quotation.
- Accepted payment methods are card or bank transfer.
International guarantors are allowed.
Maximum utility bills are capped at 500 CAD as per the contract.
There is no cooling-off period.
- If the tenant's visa application is rejected, the tenant may be eligible for cancellation and/or a refund.
- The tenant must notify the company and submit valid documentary proof of the visa rejection at least 15 days prior to the lease commencement date.
- Either party may terminate the rental agreement by providing the notice specified in the lease agreement, usually 30 days.
- For intentional revocations, such as cancellatio...
