- This holding fee of CA$99 prioritises & fast-tracks your application with our partners.
- The CA$99 holding fee is fully refundable within 6 days of payment. Full refund is applicable whether your booking is finalized with Amber or even if we're unable to find a suitable match for you
Students can indicate specific room number or location preferences during the booking process, and the Amber team will accommodate these preferences wherever possible, based on availability.
Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
In case of any questions or queries, please feel free to contact the Amber team, and our team will assist to ensure a smooth check-in process.
Students who wish to extend their stay can contact the Amber team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.
Early check-in requests can be shared in advance with the Amber team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.
If you are unable to travel due to government-imposed travel restrictions, please contact the Amber team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.
If you have deferred your studies, please contact the Amber team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.
- A damage deposit equal to half of the monthly rent is required.
- Before move-in, the damage deposit is returned in full when cancellation is made 30 or more days before move-in.
- After move-in, the damage deposit is returned subject to inspection.
- For move-outs with 30 or more days' notice, the deposit refund is initiated within 10 business days of the move-out inspection.
- The deposit is refunded to the original payment method or another method specified on the check-out for...
