Privacy policy

In Europe there are data protection rules designed to protect your personal information that are mandatory for us.

Therefore, it is very important to us that you fully understand what we are going to do with the personal data we ask you for.

We will be hones and we will put you in control of your data, with plain language and clear choices that allow you to decide what we do with your personal information.

Please, do not hesitate to ask us if you have any questions after reading this information.

Your data safe

Who we are

We are at your disposal, do not hesitate to contact us.

What are we going to use your data for?

In general, your personal data will be used to contact you and to provide you with our services.

Moreover, they may be used for other activities, such as sending you advertising or promoting our activities.

Why do we need your personal information?

Your personal information is necessary for us to be able to contact you and to provide our services. In this regard, we will provide a number of checkboxes that will allow you to make a clear and simple decision about the use of your personal information.

Who will know the information we ask for?

In general, only duly authorised personnel of our organisation may have access to the information we ask for.

Addtionaly, those entities that need to have access to your personal information to be able to provide you with our services may also have access to your personal information. For example, our bank will know your details if payment for our services is made by credit card or bank transfer.

If you are booking or making a booking request for accommodation with any accommodation provider from our booking platform, the personal data you submit during the booking process will be shared with the relevant accommodation provider or a third party contracted to provide services on their behalf or in order to enable the processing of the booking or booking request.

Likewise, those public or private entities to which we are obliged to provide your personal data in order to comply with any law will be aware of your information. To give you an example, the Tax Law obliges us to provide the Tax Agency with certain information on economic transactions exceeding a certain amount.

Apart from the cases mentioned above, we need to disclose your personal information to other entities, we will ask for your prior permission through clear options that will allow you to decide in this respect.

How are we protecting your data?

We will protect your data with effective security measures commensurate with the risks associated with the use of your information.

We have approved a Data Protection Policy and annual checks and audits that are carried out to ensure that your personal data is secure at all times.

Will we send your data to other countries?

There are countries in the world that are safe for your data and others that are not so safe. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not secure from a data protection point of view.

To find out which countries are safe and to which, where appropriate, we will transfer your personal data for the proper provision of the service, you can consult the following link: Spanish Agency for Data Protection

In order to provide the service to you, if it is necessary to send your data to a destination that is not as secure as the European Union, we will always seek your prior permission and implement effective security measures to reduce the risks of sending your personal information to another country.

How long will we keep your data?

We will retain your data for the duration of our relationship and as long as we are required to do so by law. At the end of the applicable legal periods, we will dispose of it in a secure and environmentally friendly manner.

What are your data protection rights?

You can contact us at any time to find out what information we hold about you, rectify it if it is inaccurate and delete it at the end of our relationship, where this is legally possible.

You also have the right to request a transfer of your information to another entity. This right is called "portability" and may be useful in certain situations.

To request any of these rights, you must make a written request to our address, along along with a photocopy of your ID card, so that we can identify you.

We have specific forms available at our offices for requesting these rights and we offer you our help in filling them in.

To find out more about your data protection rights, you can visit the website of the Spanish Data Protection Agency (www.agpd.es).

Can you withdraw my consent if I change my mind at a later stage?

You can withdraw your consent if you change your mind about the use of your data at any time.

For example, if you were once interested in receiving advertising for our products or services, but no longer wish to receive any further advertising, you can let us know by filling in the objection form available at our offices.

If I feel that my rights have been disregarded, where can I make a complaint?

In the unlikely case that you feel that your rights have been disregarded by our organisation, you can file a complaint with the Spanish Data Protection Agency, by any of the following means:

Making a complaint to the Spanish Data Protection Agency does not incur any cost and no assistance from a lawyer or solicitor is required.

Will we be profiling you?

Our policy is not to profile users of our services.

However, there may be situations where, for service, marketing or other purposes, we need to profile information about you. An example might be the use of your purchase or service history to enable us to offer you products or services tailored to your tastes or needs.

In such a scenario, we will implement effective security measures to protect your information at all times from unauthorised parties seeking to use it for their own benefit.

Will we use your data for other purposes?

Our policy is not to use your data for purposes other than those we have explained to you. However, if we need to use your data for other activities, we will always ask for your permission beforehand with clear options to allow you to decide.

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